Terms of use

School and account authority

Register a school only when authorised to act for it. School administrators manage teacher access, learner records, assignments and family portal permissions. Use your own account and accurate information. Parents and learners use the access granted by their school.

School records and assessment responsibility

Schools remain responsible for the information they enter, the authority to process it, the accuracy of marks and the reports they approve. The standard assessment combines SBA out of 30 and examination scores out of 70. Review calculations, grades, academic dates and published reports before relying on them. Akoriva is not presented as an endorsement by GES or NaCCA.

Trial and subscriptions

Eligible schools receive one automatic 7-day trial. After the deadline, school changes require an eligible active subscription. Trial expiry does not delete existing school data or require the school to register again. Plans, limits, prices and billing periods are shown before checkout. Selecting a plan or returning from checkout does not activate payment: the server must verify the gateway transaction.

For a disputed, failed or duplicate payment, contact support with the transaction reference. Any refund or correction is handled after reviewing the transaction and applicable requirements; this page does not promise an automatic refund or automatic renewal.

Appropriate use

Do not attempt to access another school’s records, misuse invitation links, impersonate another user, upload unlawful content or interfere with the service. Upload school and learner photographs only when authorised. Keep local exports and downloaded reports secure.

Availability and updates

Service availability depends on connectivity, hosting and configured providers. Compatible Dart updates may be delivered through the native update service; updates to native plugins or embedded configuration may require a new signed installer. Keep access to your account and review important exports and reports.

Access restrictions and account closure

Access may be limited by expired subscription, school suspension, revoked school permission or security restrictions. Contact the school administrator for school access issues and Akoriva support for service issues. Do not assume that closing an account immediately removes legally required school, payment or audit history.

Questions and changes

Contact support@akoriva.com about these terms. Relevant Ghanaian law and applicable consumer and data-protection rights continue to apply. Updated terms will be available on this page. Read the Privacy notice for information handling.